Always Ready. Always Safe. Learn More About Our Health and Safety Protocols.corona close
Skip to main content
Back to all

Andrew Moore’s Story, Angels at Advanced PT

February 23, 2021 | Patient Success Stories
Share
Tweet
Share

Andrew, a patient from Advanced Physical Therapy Center (Part of the Phoenix PT Family) Story of Determination, Hard Work and Trust in  Physical Therapy.

By: Allison Weder

“To me they’re like angels! Sue sees things differently. She wants me to do things the right way. She doesn’t skimp. Patty wants precision each time…she always encourages me. You get beat down so much, you want to give up. But Patty builds you up, keeps you going.” – Andrew Moore

Andrew Moore sings the praises of Sue Hall, PT and Patty Rumbold, PTA. Their support and the results he sees, keep him coming back to Advanced Physical Therapy Center – Clio.

Andrew first walked through the doors of Advanced PT – Clio after being diagnosed with Parkinson’s Disease. His muscles weren’t working properly, and his body was becoming stiff. An innovative program called LSVT-BIG, can work wonders for people facing this long-term battle.  And, it worked wonders for Andrew. The program helps to increase strength, motor learning, and changes in brain function in people with Parkinson’s and other neurological conditions. Each treatment focuses on the production of large amplitude, whole body functional movements. Sue took a video of Andrew on his first day of this therapy and one on his last. Andrew was shocked at the difference in his movements and stability, saying, “I looked like a completely different person.”

Andrew still does his LSVT-BIG exercises to this day. But in the meantime, another health struggle brought Andrew back to Advanced PT for a second round of care. In the fall of 2019, Andrew had a mild heart attack. While still recovering from that, less than three weeks later, Andrew landed in the hospital again with a bleeding ulcer. September and October were tough on Andrew. He lost weight and strength. His doctor recommended physical therapy to build up his body and help him recover. Andrew knew right where to go.

“This is the place I wanted to come to,” said Andrew, about Advanced PT – Clio. He knew Sue and Patty would welcome him like family. Andrew had experienced therapy at another clinic, but says the warmth wasn’t there. He went on, “they treat me like a unique individual. They open up to me, and I open up to them.” It’s a close relationship that produces results. “My wife had to help me get into bed and roll me over. Now, I can roll over by myself. My wife doesn’t need to help me anymore. Now, I can lift and carry things again. I put my own clothes on. I still drive. I go grocery shopping.”

Andrew plans to keep up with the exercises he’s learned with Sue and Patty by joining Advanced PT’s StepDown program. It’s an option for patients to continue their regimen on their own, using Advanced PT’s equipment and gym space, for a low monthly fee.

When asked for a final thought, Andrew said, “I wish I would have found Advanced PT sooner.”

The entire Phoenix Physical Therapy Team is committed to providing our patients with quality physical therapy, occupational therapy and speech therapy in a safe and healthy clinic environment. We continue to follow the guidance provided by the CDC, WHO and public health officials to update you as new information becomes available. Let’s work together to keep each other safe and healthy.

The safety of our patients, communities and team members remains our top priority. We know you have a choice in your care providers and appreciate your commitment to Phoenix and our qualified clinicians.

Here are the actions we have taken to keep our patients, communities and team healthy & safe:

  • Flexible scheduling allows for social distancing
  • Regular cleaning and sanitation of all clinic surfaces
  • Facemasks must be worn by all Phoenix staff and are recommended for all patients
  • Screening questionnaire and temperature checks prior to entering clinics
  • 6 feet of social distancing throughout the clinics

Keeping Our Clinics Safe

Here are some tips on how we can keep each other safe:

  • Handwashing is your best self-defense against the spread of germs. When soap and water are not available and hands are not visibly dirty, use at least a 60% alcohol-based hand sanitizer.
  • Please stay home if you are not feeling well, especially if you have a fever, are coughing or sneezing, or are experiencing shortness of breath. If a patient shows up with symptoms, the clinic team will work with them to reschedule.
  • Be vigilant. If you have traveled to any of the countries where there are outbreaks of the virus, please follow guidance from the CDC website and our Travel Guidelines.

Here are actions we are taking to keep our clinics clean and safe:

  • Equipment will be wiped down after EVERY use with antibacterial wipes/sprays
  • All surfaces that patients or staff may touch including door handles, countertops, seating, pens at sign-in, bathroom and all other common areas will be disinfected regularly
  • Treatment tables will be 6 feet apart
  • Team members will wash their hands often with soap and water for at least 20 seconds, particularly after going to the bathroom, before eating, and after blowing their nose, coughing or sneezin
  • Clinics will have hand sanitizer available at the front desk and in the treatment areas
  • Any Phoenix team members who are ill will be asked to stay home
  • We will maintain social distancing between patients in the clinic
  • Caregivers that are bringing a patient to the clinic should wait in their car or come back when the appointment has ended unless necessary (i.e. minor requiring a guardian or for assistance needs)
  • When possible, we will treat patients in private rooms to increase social distancing
  • Any patients that have underlying health issues (i.e. diabetes, respiratory problems, etc.) will be given the option to be seen during special clinic hours or can opt to be treated in a private room away from other clinicians and patients
  • All patients should be self-screening before entering the clinic. Our PCCs will perform a secondary screening during the check-in process and before patients enter the clinic including a screening questionnaire and temperature check.
×