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What To Expect

Thank you for choosing Phoenix Physical Therapy as your provider for physical therapy services.

In order for you to receive the maximum benefits from your rehabilitation, read on to learn
what you can expect at your first and recurring visits.

BEFORE YOUR FIRST APPOINTMENT

Phoenix prides itself on providing the best quality care even before you walk through our doors for your first appointment. Prior to your initial visit, please print and complete the new patient forms. Bringing these completed forms to your initial visit will allow more quality time for you to spend with our expert therapists so you can quickly get on the road to recovery. If you are not able to print and complete the forms noted, please plan to arrive at your first visit 15 minutes prior to your scheduled appointment time where you can then complete the necessary information.

INITIAL EVALUATION

Additionally, during your initial visit, you will sit down with a physical/occupational therapist that will review your complete medical history and thoroughly examine you. When integrated into the patient’s therapy care, the initial evaluation becomes a safe and reliable means to accurately reach a diagnosis and only then make the appropriate treatment plan. Through close communication with the physician, each therapist at Phoenix works together with his or her patient to develop specific individual treatment programs. The therapist will design an individualized program of exercises and activities for your specific injury to promote the ability to move, reduce pain, restore function and prevent disability or further injury.

Not only will your diagnosis and treatment plan be explained in detail but you will also have the opportunity to ask any questions that you may have. You are encouraged to ask questions and/or bring a family member or friend to help you comprehend all that is discussed during your initial evaluation.

RECURRING VISITS

After you check-in at the front desk, your licensed therapist will begin to lead you through your therapy routine. Our healing process begins with a very personal, one-on-one approach. Each patient has one therapist who is dedicated to his or her case, from the very beginning all the way through recovery. We take this dedicated therapist approach because we know the importance of individualized care for successful rehabilitation. Providing individualized care allows the therapist to monitor your progress and modify our plan of care as needed throughout your recovery.

When all of our treatment goals have been achieved, our therapist will create a comprehensive transitional care exercise program tailored to your specific needs so you can keep yourself in good health and prevent future injuries.

YOUR FIRST APPOINTMENT

What to wear – For each therapy visit, you want to wear comfortable, loose-fitting clothing that will not restrict movement. We ask that you wear clothing that allows us to gain easy access to the injured part so that we can properly examine your injury.

APPOINTMENTS

At the end of your visit, you can schedule your follow-up appointments with our front office staff with times convenient to your schedule. We provide flexible hours to meet each patient’s needs. We have alternative and flexible appointment times available to accommodate work schedules, school schedules and patients with children. Please arrive on time for your appointments so we can stay on schedule and meet the needs of all our patients.

PAYMENT FOR SERVICES

During your initial visit, your insurance and pertinent billing information will be gathered and the front office staff will give you a complete explanation of your benefits. It is an insurance requirement that co-pays are to be rendered at the time of service. We will bill all appropriate insurances and submit claim forms on your behalf. We realize patients’ concerns when it comes to reimbursement from their insurance company. That’s why at Phoenix, we contact your insurance carrier to find out exactly what your policy covers for your particular therapy service so you will know how much your insurance will pay for treatments and/or if you will incur any additional out-of-pocket expenses. Please note, however, our process of verifying coverage in no way guarantees payment for our services and it is ultimately your responsibility to know your insurance coverage limitations with regard to specific services. You will be held liable for the payment of services. If for any reason you are not able to provide payment at the time of service, our billing office (888) 644-PRHS is available to help you develop a reasonable plan for payment.

Pay My Bill

I was impressed by the individual attention for my physical therapy, reduction in pain, and increased flexibility. I would recommend Phoenix for anyone needing physical therapy.

 

FIND A LOCATION

The entire Phoenix Physical Therapy Team is committed to providing our patients with quality physical therapy, occupational therapy and speech therapy in a safe and healthy clinic environment. We continue to follow the guidance provided by the CDC, WHO and public health officials to update you as new information becomes available. Let’s work together to keep each other safe and healthy.

The safety of our patients, communities and team members remains our top priority. We know you have a choice in your care providers and appreciate your commitment to Phoenix and our qualified clinicians.

Here are the actions we have taken to keep our patients, communities and team healthy & safe:

  • Flexible scheduling allows for social distancing
  • Regular cleaning and sanitation of all clinic surfaces
  • Facemasks must be worn by all Phoenix staff and are recommended for all patients
  • Screening questionnaire and temperature checks prior to entering clinics
  • 6 feet of social distancing throughout the clinics

Keeping Our Clinics Safe

Here are some tips on how we can keep each other safe:

  • Handwashing is your best self-defense against the spread of germs. When soap and water are not available and hands are not visibly dirty, use at least a 60% alcohol-based hand sanitizer.
  • Please stay home if you are not feeling well, especially if you have a fever, are coughing or sneezing, or are experiencing shortness of breath. If a patient shows up with symptoms, the clinic team will work with them to reschedule.
  • Be vigilant. If you have traveled to any of the countries where there are outbreaks of the virus, please follow guidance from the CDC website and our Travel Guidelines.

Here are actions we are taking to keep our clinics clean and safe:

  • Equipment will be wiped down after EVERY use with antibacterial wipes/sprays
  • All surfaces that patients or staff may touch including door handles, countertops, seating, pens at sign-in, bathroom and all other common areas will be disinfected regularly
  • Treatment tables will be 6 feet apart
  • Team members will wash their hands often with soap and water for at least 20 seconds, particularly after going to the bathroom, before eating, and after blowing their nose, coughing or sneezin
  • Clinics will have hand sanitizer available at the front desk and in the treatment areas
  • Any Phoenix team members who are ill will be asked to stay home
  • We will maintain social distancing between patients in the clinic
  • Caregivers that are bringing a patient to the clinic should wait in their car or come back when the appointment has ended unless necessary (i.e. minor requiring a guardian or for assistance needs)
  • When possible, we will treat patients in private rooms to increase social distancing
  • Any patients that have underlying health issues (i.e. diabetes, respiratory problems, etc.) will be given the option to be seen during special clinic hours or can opt to be treated in a private room away from other clinicians and patients
  • All patients should be self-screening before entering the clinic. Our PCCs will perform a secondary screening during the check-in process and before patients enter the clinic including a screening questionnaire and temperature check.
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